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The Transfer Process
This phase occurs after an Offer has been accepted by the seller/current owner. There's about 5 major milestones in the process of a transfer and each step requires actions from all parties. The Ticket Office generally approves of transfers initially and at the end.
Transfer Approval
Once an offer is accepted, the Ticket Office will review the new transaction to approve or reject it based on the current owners account status and information and if the buyer/new owner is in good standing with the team.
Ticket Terms
For games that are in season or with tickets already available, the Seller selects which games are available to transfer for the Buyer to agree to. Ticket Terms are presented in the Transfer page for users to view and agree to.
Some games will be unavailable to select for a transfer if they have already passes or the nearest date is outside the time it takes to completely process a transfer. This varies by Marketplaces and is done to protect all parties.
Both Buyer and Seller must agree to ticket terms before the transaction proceeds.
Payment
The Buyer or New Owner will submit payment for the transfer for STR to collect and hold in escrow until all documents are signed and transaction is complete.
Seller's/Current Owners should provide their payout preferences at this step.
Transfer Forms & Signing
Buyer's and Sellers will be provided forms to sign for the official transfer of ownership of seats with terms. Depending on Marketplace, this may include name plates, financing information, and any other transferring details.
A Buyer will be required to go through identity verification at this step to reduce any fraud and provide valid information for the new account ownership with the ticket office.
Completing the Transfer
The Ticket Office will review the transaction to create the new customer account record and complete the transfer for the official transfer of seat ownership.
New owners may begin to receive tickets for any of the games that were agreed to during ticket terms.
Sellers will receive their payout minus fees through their selected payout preference.
Managing Ticket Terms
As a Seller and Current Owner, it's important to verify if your tickets are available by any means what a Transfer initiates. This would include any secondary marketplaces where the individual tickets for games have been listed or already sold.
If a Buyer and Seller cannot agree to Ticket Terms, the transaction will be cancelled and the listing will become available again.